Shipping
Where does Hong Kong Mujie Technology Co., Limited ship?
Hong Kong Mujie Technology Co., Limited ships to 45 countries:
– North America: United States, Canada, Mexico
– Europe: United Kingdom, Ireland, France, Germany, Norway, Sweden, Denmark, Finland, Iceland, Belgium, The Netherlands, Luxembourg, Italy, Vatican City, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland
– Oceania: Australia, New Zealand
– Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Cambodia
– Middle East: Israel, United Arab Emirates
How much does shipping cost?
– We offer free shipping for orders above $75 USD (or equivalent in other currencies)
– Orders under $75 USD are subject to a $9.90 USD shipping fee for all countries, with the exception of Canada (shipping fee is $15 USD) and Hong Kong (shipping fee is $3.50 USD)
* If you pay in a currency other than US Dollars, the shipping fee is converted accordingly
Do I have to pay duties and taxes?
Great news for you! We cover duties and taxes for all shipments purchased on www.mob-joe.com.
How long will delivery take?
– Orders are dispatched within 1 business day.
– Delivery times range from 1-10 business days depending on the destination.
| Destination | Free Shipping | Express Shipping |
| United States | 4-9 business days | 2-4 business days (+$20 USD) |
| Australia/New Zealand | 5-8 business days | 2-4 business days (+$20 USD) |
| Europe (excl. UK) | 4-6 business days | 2-4 business days (+$20 USD) |
| UK | 4-9 business days | 2-4 business days (+$20 USD) |
| Hong Kong** | 1-2 business days | n/a |
| Singapore | 5-6 business days | 2-3 business days (+$20 USD) |
| All Others | 4-6 business days | 2-4 business days (+$20 USD) |
– All shipments have tracking numbers. We will send you a tracking number by email after your parcel leaves the warehouse.
Please note:
Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mis-typed address)—are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
Returns
What’s your return policy?
If you’re not happy for any reason, you may return eligible Hong Kong Mujie Technology Co., Limited items within 30 days of receiving the order, provided that the items are unusedand in original condition, including all original packaging. Customized products and products marked “Final sale” on the respective product page are not eligible for return.
All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.
Shipping fees are non-refundable.
What’s the return process?
United States / United Kingdom / Hong Kong / Canada / Sweden / Germany / Netherlands / France / Italy / Spain / Australia / Ireland / Singapore
We are pleased to offer two return options:1) Ship your return parcel (at your cost) to a designated address in your country.
2) We createa return label for you to use for the return shipment. A flat rate of $15 USD (or equivalent in other currencies) per shipment will be deducted from your refund to cover return shipping and handling.
Elsewhere — Please send your return parcel to the nearest warehouse on our list.
– If you are located in Mexico, we do have a local warehouse but are not able to generate return labels, so please use your preferred shipping method.
The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.
To arrange a return, please visit returns page.
Exchanges
What’s your exchange policy?
We don’t have a formal exchange program. If you’d like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our webshop for the item you’d like to receive in exchange.
To arrange a return, please visit returns page.